Having previously worked on an IT helpdesk supporting over 3,000 users with all manner of IT and hardware problems, Jason is a fast and effective problem solver. Receiving such a variety of enquiries has ensured Jason can think on his feet and be confident is diagnosing and fixing any faults.
Q: So where did your interest in technology and IT come from?
A: I think it started when I was quite young, actually. One Christmas my parents bought me an Amiga 1200 (probably now referred to as vintage computing!) and I just wouldn’t stop playing on it. I was fascinated by how it worked, but more importantly, what was going on inside. I definitely did not pull apart that computer to see what was going on, but it wasn’t long before I could!
Q: What experience have you gained in the industry up until this point?
A: I’ve really been fortunate in my career, I have stayed with my life-long passion and worked in IT. When you help to support over 3,000 users, it is the quickest way to learn about software, but also a huge lesson in problem-solving. Time really is money when you work in IT, and the longer it takes for you to solve a problem, the more money that is potentially lost by the customer. Working quickly with a keen eye for problem-solving are probably the top skills I’ve developed.
Q: What is it about the industry that drives you?
A: Every day is different. It is such a fast-moving sector with constant upgrades, new products and new techniques that you spend your career developing, and it’s this that really motivates me. I shouldn’t be admitting this, but I often find that I’ve been on the PC for the whole evening and then suddenly it’s time for bed. You can never get bored in this industry.
Q: Without fishing for compliments, what excites you most about working with Konnetix?
A: Previously I have solved problems remotely, and I’m really exciting to get out into the field and start to meet customers. I can tell from the short time I have been here that Konnetix are an IT company who continually strive to use the latest and best technologies available, and exposure to this is extremely exciting.