Businesses across the UK are beginning to make the switch over to hosted cloud-based Voice-over Internet Protocol (VoIP) business phone systems. While there are a host of advantages to using this service, there are still companies who haven’t yet integrated VoIP and are missing out on the various useful features that the service can bring to a business. As long as you have good internet connectivity, switching to VoIP from expensive conventional phone lines should be something of a no-brainer for business owners.
Cost and Time Efficiency: Perhaps the most obvious benefit of integrating a VoIP hosted telephone system is just how easy it is to install; reducing costs both at the start and throughout its use. Choosing the right plan for you from the hosted business system will cut your phone charges significantly, and the ease in which the transition can be made from a traditional fixed-line line system to the VoIP means it isn’t a massive project – either in cost or time.
Mobile Workers: As well as allowing staff working away from the office to make calls from wherever they are using the company phone number, the ‘find me/follow me’ feature ensures an incoming call is never missed. Say a call comes into the office, if there is no answer within three rings, the call will then go through to a specified mobile number.
Ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device. VoIP also allows mobile workers to take a business number wherever they go, meaning they can have a London number even if they’re in Leeds.
Transcribing voicemails to emails: We’ve all been there, trying to scribble down a voicemail only to have to “press 2 to listen to the message again” in order to get the second half of a phone number, address or complicated surname. With VoIP, though, voicemails are sent to emails, meaning you can listen to them at your leisure and make sure you don’t miss any important information. This also enables you to organise, delete and search all your messages.
Conferencing: Being able to conference call is another crucial advantage of VoIP services. Remote workers are not only able to hold conference calls from alternative locations without additional costs, messages are also able to be played to groups and be transcribed into emails so no information is missed from the call. And if you’re running the conference call, you are also able to manage invitations, introductions and even mute individuals.
Training: When it comes to training, VoIP opens up a host of options – using the ‘barge and whisper’ feature. Rather than giving your staff advice at the end of a phone call, this technology means you can offer training during the call. While ‘barge’ means you can decide to interact with a staff member while on a call, ‘whisper’ allows you to offer advice and information to an employee during a call without the person on the other end being aware.
Business Continuity: In the event of snow, floods or strikes, your business doesn’t have to be disrupted. Because hosted business sits in the ‘cloud’, the service provides business continuity features that allow your organisation to carry on making and taking calls.
Flexibility: If you’ve just started a business, the hope is that it will continue to expand year upon year, and you’re not going to want to change your systems every year. Hosted VoIP grows as your business does, and you only have to pay for what you need on a simple per-seat basis.
For more information about hosted telephony solutions at Konnetix, click here. (https://www.konnetix.com/hosted-telecoms-hertfordshire)
Businesses across the UK are beginning to make the switch over to hosted cloud-based Voice-over Internet Protocol (VoIP) business phone systems. While there are a host of advantages to using this service, there are still companies who haven’t yet integrated VoIP and are missing out on the various useful features that the service can bring to a business. As long as you have good internet connectivity, switching to VoIP from expensive conventional phone lines should be something of a no-brainer for business owners.
Cost and Time Efficiency: Perhaps the most obvious benefit of integrating a VoIP hosted telephone system is just how easy it is to install; reducing costs both at the start and throughout its use. Choosing the right plan for you from the hosted business system will cut your phone charges significantly, and the ease in which the transition can be made from a traditional fixed-line line system to the VoIP means it isn’t a massive project – either in cost or time.
Mobile Workers: As well as allowing staff working away from the office to make calls from wherever they are using the company phone number, the ‘find me/follow me’ feature ensures an incoming call is never missed. Say a call comes into the office, if there is no answer within three rings, the call will then go through to a specified mobile number.
Ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device. VoIP also allows mobile workers to take a business number wherever they go, meaning they can have a London number even if they’re in Leeds.
Transcribing voicemails to emails: We’ve all been there, trying to scribble down a voicemail only to have to “press 2 to listen to the message again” in order to get the second half of a phone number, address or complicated surname. With VoIP, though, voicemails are sent to emails, meaning you can listen to them at your leisure and make sure you don’t miss any important information. This also enables you to organise, delete and search all your messages.
Conferencing: Being able to conference call is another crucial advantage of VoIP services. Remote workers are not only able to hold conference calls from alternative locations without additional costs, messages are also able to be played to groups and be transcribed into emails so no information is missed from the call. And if you’re running the conference call, you are also able to manage invitations, introductions and even mute individuals.
Training: When it comes to training, VoIP opens up a host of options – using the ‘barge and whisper’ feature. Rather than giving your staff advice at the end of a phone call, this technology means you can offer training during the call. While ‘barge’ means you can decide to interact with a staff member while on a call, ‘whisper’ allows you to offer advice and information to an employee during a call without the person on the other end being aware.
Business Continuity: In the event of snow, floods or strikes, your business doesn’t have to be disrupted. Because hosted business sits in the ‘cloud’, the service provides business continuity features that allow your organisation to carry on making and taking calls.
Flexibility: If you’ve just started a business, the hope is that it will continue to expand year upon year, and you’re not going to want to change your systems every year. Hosted VoIP grows as your business does, and you only have to pay for what you need on a simple per-seat basis.
For more information about hosted telephony solutions at Konnetix, click here.